Can't even moan about the service because their is none

Item: dotsure.co.za
Rating: 1
Author: Dandre H

RUN AWAY... FAR AWAYYYYYY. (I have been told but did not want to listen).

1.Phone their emergency number and you will see why!

They are not insurance been busy with this circus the last 3 months.

Never mind the horrible service from top to bottom.

2.Just be aware that the smart box is not as advertised (hit another cars tyre and left the road going 120km/h, tried to call the **** "emergency number" 7 times and just stayed caller number 1, had to make my own plan because that is what you are paying for, (Dotsure blames, Netstar and Netstar blames Dotsure, and Dotsure Blames ME.. yes that's right its my fault).

3.Same as their gold club it does not mean anything no one has offered me a curtesy car, legal advise or anything for that matter exept for the fact that they try to bully you in paying absurd amounts for someone else doing.

I had to give a stranger my credit card to go buy a tyer 14km away from the closes town, lucky he wanted to help, that is why you pay Dotsure every month.

Made it back to CT, on my own not via the help of Dotsure.

Have been a customer for over 2 years and this would be my last month, I have had 2 claim with them any every time there is something else or someone more ***********, and try to speak to a manager they are unreachable, or wait they have the same authority as per their representatives.

Then you get an email from the senior legal manager that says I do not want provide my assistance, hell NO, once again a flash screen to play for more time.

There's more to this ,please if anyone wants to listen why I advise to stay away please feel free to contact me on *** I'm willing to tell my story.

Voice recording on social media is the next step to expose Dotsure for what they truly are, I'm more traumatised dealing with them than the actual accident.

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

07 Nov 2025, 15:51

Hi Dandre, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply07 Nov 2025, 15:51

Official

Dandre H's updateReviewer Update

10 Nov 2025, 10:09

I HAVE BEEN BRINGING THIS TO DOTSURE's attention. Nobody is doing anything(not bager and I have been emailing people in the leadership roles with no response, that is how important WE ARE 'FANS' ARE). Still, it's been 3 months since my accident, and all that Dotsure is doing is referring me from one department to another. No one wants to take accountability (Still awaiting a call from a consultant/Claim handler since last month), BUT THIS IS WHAT I PAY FOR, not to mention that the product they are selling is not working like they advertised it to be, like the advanced crash detection device. The Gold Club is only a rumour they speak off when you sign up, once they have your money you become part of the stastistic, they will ignor your calls what only will look like it is deliberate.... phone calles keeps on droping while you wait aswell with them knowing who they are speaking to they still can't even call back after you have been waisting you airtime doing there jobs for them!!!!! I'm moving on from this, but I will be sharing the experience I have had with Dotsure, and I think we should maybe start to have the conversation about whether Dotsure is an organisation or just a ****. Consumers are paying for services they are not getting, the **** advertising, and *********** call centre agents who are not listening to the policyholders. I wonder if you should be called an insurer

Dandre H's update10 Nov 2025, 10:09

Reviewer Update