1 reviews | Active since May 2012
Cannot login to client portal for a week now after login the issue!
<p>I cancelled my insurance during the first week of December for it to be cancelled as of 1 January. Since I cancelled it I cannot log into the cleint portal! This is a service that I ave paid for yet I cannot use it! It's nonsence. I logged this a week ago and was old your technitians were on it, yet I still cannot login even though I am still a client of your and have paid for this service!</p> <p> </p> <p>This is really pathetic from your side and if you check my correspondnce with you guys you will see I've had endless issues with you guys!</p> <p> </p> <p>I do not recommend dotsure to anybody and regret joining you guys!</p>
Dear Mr. Adams
We apologise for the inconvenience caused.
We confirm that your access to the client portal for the Dotsure smartbox (Netstar tracking unit) was discontinued due to the cancellation of the car insurance policy.
If you cancel the car insurance policy, then you would need to continue with the Netstar contract for the tracking unit, same was discussed with you during the policy sign up.
We trust you find the above in order.
Oakhurst Resolutions Team
Your sincerely
Dear Mr. Adams
We apologise for the inconvenience caused.
We confirm that your access to the client portal for the Dotsure smartbox (Netstar tracking unit) was discontinued due to the cancellation of the car insurance policy.
If you cancel the car insurance policy, then you would need to continue with the Netstar contract for the tracking unit, same was discussed with you during the policy sign up.
We trust you find the above in order.
Oakhurst Resolutions Team
Your sincerely