Cancelled my policy without my knowledge and debited me without my confirmation

<p>After I received a SMS from Netstar stating that they will be debiting me directly and not through the Insurance, I immediately contacted them, 23 May 2017 By email and then by phone. I was put through Netstar who said that because i "cancelled" my policy with Dotsure, they are now going to debit me directly. Then, i was transferred back to Dotsure, spoke to Mcniel. I advised him about my situation and that my premium charged is not what i was quoted and that i refuse to pay the now 2 months outstanding for Netstar as i was not the one who broke the link between Dotsure and Netstar. I also said that i was debited for an amount which i didnot know was for, so i stopped that debit order as i did not receive an email, call or any form of correspondence as to what that amount was for. As my debit order for the monthly premium had already been debited. Mcniel said he would get back to me. I asked him to call back the next morning as i would not be available later. Then he called at 3:44pm the next day whilst i was driving. I saw the missed call when i arrived at home. He left no msg. Instead i get a sms to rate his service. I spoke to Mcniel on Friday the 26 May and then he said he would call back as he wanted to speak to his manager. He still to the day 05 June 2017 has not called back. Dotsure on the whole has given me nothing but the most pathetic service. They debit me for things i didnt agree to and their customer service is the worst i have experienced in years.</p>