1 reviews | Active since Sept 2016
Cancellation of policy
I have been trying to cancel my current car insurance with Dotsure. I have specified that I am not contactable via anything but email.
They responded saying 'they need to call me to confirm'. I responded with a telephone number which is out of the country and also offered to call them. But they have no telephone numbers on which to contact them.
I am yet to receive a response. I have no way in which to contact them other than email
Why can they not respond when it comes to policy cancellations yet when it is for new policies they call you immediately
This amongst other things is the reason I am cancelling my policy
Dear Tanya
Thank you for contacting Dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Dear Tanya
Thank you for contacting Dotsure.co.za.
We will investigate your complaint and get back to you as soon as possible.
Regards
Dotsure Resolutions Team
Good morning Ms Hawthorne
This is to confirm that you comprehensive cover policy was cancelled as per your instruction and a cancellation letter emailed to you.
There were value added products that were still active on your profile, that you could use should you have a valid claim with another insurer as there was no instruction from yourself to cancel them.
We confirm that the value added products have been cancelled with immediate effect following your recent instruction.
We trust the above is in order.
Regards,
Dotsure.co.za Resolutions Team
Good morning Ms Hawthorne
This is to confirm that you comprehensive cover policy was cancelled as per your instruction and a cancellation letter emailed to you.
There were value added products that were still active on your profile, that you could use should you have a valid claim with another insurer as there was no instruction from yourself to cancel them.
We confirm that the value added products have been cancelled with immediate effect following your recent instruction.
We trust the above is in order.
Regards,
Dotsure.co.za Resolutions Team