ML
Madeleen L
1 reviews | Active since Sept 2015
08 Aug 2025, 09:00
CANCELLATION OF PET INSURE - DIFFICULT TO SORT THIS OUT
Hi have tried from yesterday to cancel my petinsurance. I have send an email, but the reply was that they need to talk to me (although on the website it states clearly that the cancellation can be emailed as well. A consultant tried to phone, but I am busy with customers. I phoned back, no one was available to take my call. I emailed and said please just cancel the policy. I received another call which again I was not able to take. This morning I phoned and low and behold, no consultant was available. Just cancel my policy as per instruction on the email. I am busy during the day and cannot take phonecalls. How difficult is this? My policy number: PETA***.. My email address: ***
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Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
08 Aug 2025, 09:12Hi Madeleen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Aug 2025, 09:12
Official
Hi Madeleen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
ML
Madeleen L's updateReviewer Update
08 Aug 2025, 10:12I have again phoned the BUT AGAIN THEY COULD NOT HELP ME. The lady that took the call just put the phone down. I will cancel this order via my bank. According to me this is cancelled now.
ML
Madeleen L's update08 Aug 2025, 10:12
Reviewer Update
I have again phoned the BUT AGAIN THEY COULD NOT HELP ME. The lady that took the call just put the phone down. I will cancel this order via my bank. According to me this is cancelled now.
dotsure.co.za's replyOfficial
08 Aug 2025, 10:49Hi Madeleen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply08 Aug 2025, 10:49
Official
Hi Madeleen, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
ML
Madeleen L's updateReviewer Update
08 Aug 2025, 11:00I see you copy and paste your remarks. I have no words.
According to myself I have done enough to cancel this via email.
According to me this is cancelled now. I am also not going to respond any furter
According to myself I have done enough to cancel this via email.
According to me this is cancelled now. I am also not going to respond any furter
ML
Madeleen L's update08 Aug 2025, 11:00
Reviewer Update
I see you copy and paste your remarks. I have no words.
According to myself I have done enough to cancel this via email.
According to me this is cancelled now. I am also not going to respond any furter
According to myself I have done enough to cancel this via email.
According to me this is cancelled now. I am also not going to respond any furter