CALL ME

Debited on the incorrect date. Bank charges incurred. I request a manager on 2 occasions. No call. I request a link for payment, no link was sent. 2nd attempt debit order without communication, bank charges incurred again. What needs to happen to be called by a manager as agents refuse to understand or accept what I have explained? I can share the dates of the calls for you to pull the phone calls. I am advised that managers cant take a call as they are in a meeting!!!!!