JC
Joy C
1 reviews | Active since May 2018
24 Oct 2024, 09:55
Call centre harassment
They cancelled and confirmed the cancellation of an extended warranty, which is good. The problem is the call centre agents keep phoning me to say that because I took out insurance with Dotsure they are now phoning from Miway to offer a help me app. I have blocked the number three times and been accused of being rude by the call agent when I ask him not to call me again. I will be rude next time.
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dotsure.co.za's replyOfficial
24 Oct 2024, 11:15Hi Joy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Oct 2024, 11:15
Official
Hi Joy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za