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Prosper S

1 reviews | Active since Sept 2023

20 Sept 2023, 16:24

************ business practices

One of the worst and useless insurance services provider,bad business ethics towards clients.I made a claim for a bumper,engine cover and grills that were damaged when i bumped a dog and their assessor says my claim is below my excess,I went to 2 RMI accredited panel beaters both their quotes were above what he mentioned by far and for further clarity i went to a BMW dealership to get a quote for the damaged parts,the prices wr way above what they said,to be clear dotsure is refusing to fix my car because they claim the cost of fixing is about R6500 yet my excess is abt R7300,so they say since my excess is higher they won't fix it.On all the quotes i did all the bumper alone is over R10 000,including the bmw dealership price,so i confronted them and now they story is that the assessor is refusing to change his decision as he says he is entitled to choosing the parts supplier of his choice,so I am warning who ever intends to use them as this is not the first time they have treated me so badly.

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Replies (2)
dotsure.co.za
dotsure.co.za's reply21 Sept 2023, 09:30
Official
Hi Prosper, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za 
PS
Prosper S's update22 Sept 2023, 14:57
Reviewer Update
So today at 12:26 I got a call from your assessor,It seems like dotsure people are determined to show me how much disrespectful they can be,your assessor says he intended to put an aftermarket bumper on my car a component that doesn't conform to RMI standards because the car is out of warranty and the only reason they put OEM components on cars is to avoid voiding the warranty.
In summary that means you don't care about your clients,the quality and appearance of our "out of warranty " vehicles is not an issue to you,your only worry is regulations around cars with warranty,the value of our cars is not important to you.

Why are you treating clients as if you are doing us a favor..?There is no part of my policy that says an out of warranty vehicle will be repaired with after market parts that are substandard.
I feel very much disrespected and discriminated by dotsure in all aspects pertaining to my claim.