kM
kgaugelo M

1 reviews | Active since Mar 2016

02 Mar 2016, 08:59

breach of contract

I took a motor vehicle insurance with Dot sure. I was told about a device that needed to be installed in my car for my driving behaviour.however I decided not to continue with dotsure. To my surprise I'm told I owe R497. 00 for the installed device and when I called Netstar I was puzzled that I'm in a 36 months contract with dot sure. I sent an email to the consultant that assisted me asking for a recording because I know the contract term was never disclosed. I need a recording from when I took my policy. I specifically mentioned that I had a tracker already but was told it goes with the policy and when I cancel they will deactivate the device.this is very dissapointing

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Replies (1)
dotsure.co.za
dotsure.co.za's reply02 Mar 2016, 09:45
Official
Hello Lesedi25,

We are sorry to hear about your experience and lack of assistance.

We are looking into your complaint and will be in touch in due course with our findings and the call recording.

Kind regards
The Dotsure Team