Breach of Contract

I've had such bad service.....<br> <br> If you take time to listen to the phone call that you took my husband's banking details, you did confirm that in August you will be taking the pro-rata, and in September you will be taking the complete premium, but in August you took both premiums.<br> <br> You said the Netstar device will be included in the premium but a separate debit was taking from my husband's account and when I asked for an explanation no one rep****.<br> <br> I joined the insurance in July, from my understanding a month for free is from July to August...The pro-rata was suppose to cover us from Mid August to Mid September since we apparently have one month free, to my understanding a full premium was going to be taken in September as promised by you and Yuthika Rabilal. Im just glad I realized while its still early that this insurance is just wrong for us.