PJ
Pierre J

1 reviews | Active since Jan 2020

03 Oct 2023, 13:38

BEWARE PROSPECTING CAR INSURANCE SEEKERS

BEWARE PROSPECTING CAR INSURANCE SEEKERS, The people from dotsure (as well as their schedule policy) baldly state, that your vehicle will be replaced (in the case of a write off or theft) according the "market value" of your car. What they HIDE from you is that they obtain their market value from another source OTHER than Transunion values. This is not stipulated in their policy nor is it mentioned when you sign up. They determine their values from a platform called Trutrade, a significantly reduced amount. They emailed me saying that they're also determining their market values from selling platforms like Autotrader, Carfind.co.za and Cars.co.za....? I had no alternative to accept an amended settlement of loss offer in excess of R50000 from Transunion values, because I needed to buy another vehicle urgently.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Oct 2023, 14:13
Official
Hi Pierre, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za