TB
Trevor B
1 reviews | Active since Feb 2020
10 Jan 2024, 15:46
Beware of these ****mers
Beware of these ****mers and Staff ie Angie.They are so quick to Debit your Prorata Premium even after you never agreed to reistate the policy.Call are supposedly recorderd.I told them I dont want to go ahead put the phone down.They then emailed me and I needed questions answered.They went ahead on their own,debited my acc.Now I must wait 5 days for a refund or send my personal Bank Statements.How can this be allowed?Im hoping someone in management sees this review and contacts me personally
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dotsure.co.za's replyOfficial
10 Jan 2024, 15:48Hi Trevor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Jan 2024, 15:48
Official
Hi Trevor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Trevor B's updateReviewer Update
11 Jan 2024, 11:16You debited my account 10 Jan 2024 without my consent.I am now told my Angie Funani that they must see if they have the funds....if yes she will process the refund on the 17th and it will take 2 to 3 days.This is *****.Where are the recordings?
TB
Trevor B's update11 Jan 2024, 11:16
Reviewer Update
You debited my account 10 Jan 2024 without my consent.I am now told my Angie Funani that they must see if they have the funds....if yes she will process the refund on the 17th and it will take 2 to 3 days.This is *****.Where are the recordings?