GG
Gavin G

1 reviews | Active since Aug 2011

10 Jan 2023, 14:35

Beware Add On's to your policy

I dealt with Bonisile Tshayisa, and had a very bad experience. I requested a quotation for two vehicles which he had given me and I agreed on the original quote and monthly instalment. I later determined that the salesperson Bonisile Tshayisa had added car hire and excess cover which I didn't need or agree to. I had sent several emails to the effect of starting the new policy which was a nightmare and perhaps warning bells and numerous emails regarding the "add on" products which I didn't want and don't make sense to me being offered.

I have contacted DotSure again and spoke to Natassia who will rectify the policy. Beware when salespeople just read off and expect you to follow on (even if you have a bad connection). I am waiting for feedback to ensure the policy debt order has been adjusted accordingly.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Jan 2023, 14:56
Official
Hi Gavin, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za