Being told one thing and experiencing something else

I’ve had terrible and inconsistent service from Chane Jonker. She seemed helpful in 2022 and this year I’ve had the complete opposite. I was told in 2022, before renewing, that I was being offered a permanent 30% discount to my plan for being such a loyal customer. Then Dec 2023 I get a shock to see a 39% increase to my premium! When I emailed Chane, I got no reply ****il I started CC’ing people and when I called to ask for help) even then it took more than 10 days to get her to reply to my first email. She then told me the discount was for 2023 only. When I questioned it she then back peddled and said that my 30% discount was added to my new premium (which would mean that I had a 69% increase minus my discount???) Then I missed my January debit (since this was all taking so long to sort out and I asked to cancel since the increase was ludicrous) and when I asked Chane what would happen She told me that I would not be covered for that month (where I missed the debit order) because they cannot back log. So I accepted that and asked for the paper work (this was on 1 Feb) Then I see a debit order a week later (on the 3rd of Feb when my debit usually goes off on the 28th) when I asked Chane about it, she changed the story saying that the 28th was on a Sunday so the debit order date changes (what?????) so now I’m going to be debited twice this month??? Then I only got the paperwork when I asked again on 5 Feb) very disappointing.