Been struggling for nearly 2 years to get my windscreen replaced

My policy number is DOTA ********** . I joined dotsure on Thu, 17 Nov 2016, I have effectively been with them for nearly 3 years and I have submitted one claim on 3 June 2017 for a cracked vehicle windscreen that I still drive with..Initially I could not afford the excess and was informed that they will leave it active till I have the funds to cover the excess, today (for the 1st time) I was informed by a rude Call Centre Agent (Woman) that you provided a year's grace. The reality is that I logged a claim in 2018 again that was removed. I have been busy trying to resolve this issue for more than 2 years and still no joy. I spoke to Sinead (about a week or so ago) and she promised me she would re-activate the claim and PG Glass would call for fitment.Today a rude woman calls me and after I lose my temper (because I have been messed around for 2 years) she drops the call on me. I would like to warn everyone to please stay away from dotsure. They have been taking money from me since 2016, and now refuse to cover a claim for a windscreen that due to their bad service was never replaced within the one year.