JW
Jade W

1 reviews | Active since Oct 2014

31 Jan 2019, 07:33

BATTLING TO CANCEL NETSTAR TRACKER WITH DOTSURE FOR 2 YEARS!!!!!!!!!!

I had vehicle insurance with Dotsure in 2016. I opted to have the tracker system from Netstar put in my vehicle. I cancelled my vehicle insurance due to some unforseen employment issues. I have not rejoined with Dotsure since. I have been trying to cancel Netstar and have not had ONE call regarding the cancellation. The only calls I have had is to pay!!!!!!!!!!!! I DO NOT WANT NETSTAR IN MY VEHICLE ANYMORE!!!!!!!!!!!!!!!!!!!!! Natasha from Dotsure was supposed to phone me. She claims that she has tried to call me, but I have not had a single phone call from her on the number I have provided her THREE TIMES!!!!!!!!!!! I demand a phone call TODAY to arrange for an uninstallation of the Netstar AND for a refund IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
dotsure.co.za
dotsure.co.za's reply31 Jan 2019, 09:34
Official
 
Dear Jade

Thank you for contacting us. 

We have referred your complaint to Netstar and will ensure that they contact you shortly.
We trust you find the above in order. 

Regards 

Dotsure Resolutions Team

     

 

dotsure.co.za
dotsure.co.za's reply18 Feb 2019, 13:42
Official
Dear Jade,

We refer to your complaint logged on Hello Peter dated 31 January 2019, contents of which have been noted.

We apologise for the inconvenience that this may have caused. 

Your complaint was referred to the relevant Department and we confirm that you were contacted by a Netstar consultant on 15 February 2019 to assist. 

Please do not hesitate to contact our office should you have any further queries regarding the matter.

We trust you find the above in order.

Regards,

Dotsure Resolutions Team