Barely any correspondence

Item: dotsure.co.za
Rating: 1
Author: Franscois P

Its been more than 4 months and a simple scratch claim is yet to be finalized. Fault was admitted by them on the first complaint but they don't seem to want to complete the matter. Don't get much of a correspondence from them either. I've even moved my whole company insurance to a more service delivery orientated insurance.

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

10 Sept 2021, 09:03

Hi Franscois,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply10 Sept 2021, 09:03

Official

dotsure.co.za's replyOfficial

10 Sept 2021, 16:03

Hi Franscois,

Please note the details you have provided with your initial complaint does not link to any policy. Kindly send us your policy details or ID number so we can further assist.

Thanks, dotsure.co.za

dotsure.co.za's reply10 Sept 2021, 16:03

Official