BAD SERVICE NOT KEEPING THRIR PROMISES SOFT LANDINGS GOR THEIR CLIENT

Good day Please be advised I am extremely disappointed with Dotsure and the manner in which they handled the process of me canceling my insurance gor a vehicle which was traded in gor a new one. The vehicle had a Netstar unit which is a compulsory requirement when you under take a policy for your car with Dotsure. When I canceled i was never told by Fitsure or Netstar that the unit from the old vehicle can be removed and installed no the new vehicle instead the just requested Netstar to cancel and hold me responsible to oay an outstanding amount. Several emails and attempts failed. I spoke to lady in the 14 Or 17th November who told me they going to the cancel the outstanding amounts. I explained my account was debited on the 1 November R319.00 now DECEMBER again I was debited R159.00.

Netstar says Dotsure instructions were to cancel the unit when they should have advised of the options first because I still took out the new chicken insurance with Dotsure.

So Dotsure needs to come to the party and who us going pay back my R478.90.

If I was advised correctly they would be no problems and this nightmare situation. They are putting me out of budget.

NYP ***