JF
Jeanne F
1 reviews | Active since Sept 2018
10 Mar 2026, 16:15
Bad service from Dotsure
My husband Has a policy with them. On 28 Dec 25 he was admitted to hosp and they found he had virus in eye. He was discharged and we had to see an eye specialist at Steve Biko. There they found that he had a virus affecting his cornea. And cataracts. OK surgery was done but the virus spread through the eye and left him blind. Now they do not want to pay out I feel we have been paying for years and now this. They just there to take you money. Like any other insurance
Helpful (0)
Replies (5)0
Replies (5)
dotsure.co.za's replyOfficial
10 Mar 2026, 16:44Hi Jeanne,
We’re sorry to hear about your experience. Is this for a pet of yours? If so, will you please provide the relevant policy details so that we can assist you.
The policies connected to the information provided show that they have been cancelled.
Once we have the correct information, we can escalate this to the relevant team.
The dotsure.co.za team
We’re sorry to hear about your experience. Is this for a pet of yours? If so, will you please provide the relevant policy details so that we can assist you.
The policies connected to the information provided show that they have been cancelled.
Once we have the correct information, we can escalate this to the relevant team.
The dotsure.co.za team
dotsure.co.za's reply10 Mar 2026, 16:44
Official
Hi Jeanne,
We’re sorry to hear about your experience. Is this for a pet of yours? If so, will you please provide the relevant policy details so that we can assist you.
The policies connected to the information provided show that they have been cancelled.
Once we have the correct information, we can escalate this to the relevant team.
The dotsure.co.za team
We’re sorry to hear about your experience. Is this for a pet of yours? If so, will you please provide the relevant policy details so that we can assist you.
The policies connected to the information provided show that they have been cancelled.
Once we have the correct information, we can escalate this to the relevant team.
The dotsure.co.za team
JF
Jeanne F's updateReviewer Update
10 Mar 2026, 16:45For my husband.......
JF
Jeanne F's update10 Mar 2026, 16:45
Reviewer Update
For my husband.......
dotsure.co.za's replyOfficial
10 Mar 2026, 16:48Hi Jeanne,
Will you please provide the policy details so that we can escalate this? We can't find the needed information based on your details.
Your assistance will be greatly appreciated to address this issue.
Thank you, The dotsure.co.za team
Will you please provide the policy details so that we can escalate this? We can't find the needed information based on your details.
Your assistance will be greatly appreciated to address this issue.
Thank you, The dotsure.co.za team
dotsure.co.za's reply10 Mar 2026, 16:48
Official
Hi Jeanne,
Will you please provide the policy details so that we can escalate this? We can't find the needed information based on your details.
Your assistance will be greatly appreciated to address this issue.
Thank you, The dotsure.co.za team
Will you please provide the policy details so that we can escalate this? We can't find the needed information based on your details.
Your assistance will be greatly appreciated to address this issue.
Thank you, The dotsure.co.za team
JF
Jeanne F's updateReviewer Update
10 Mar 2026, 18:04Policy number LIFO*** MR JJP SNYMAN.
JF
Jeanne F's update10 Mar 2026, 18:04
Reviewer Update
Policy number LIFO*** MR JJP SNYMAN.
dotsure.co.za's replyOfficial
11 Mar 2026, 07:04Hi Jeanne,
Thank you so much for the policy number. We've escalated this to the relevant department.
The dotsure.co.za team
Thank you so much for the policy number. We've escalated this to the relevant department.
The dotsure.co.za team
dotsure.co.za's reply11 Mar 2026, 07:04
Official
Hi Jeanne,
Thank you so much for the policy number. We've escalated this to the relevant department.
The dotsure.co.za team
Thank you so much for the policy number. We've escalated this to the relevant department.
The dotsure.co.za team