Bad Service for warranty claim

I am currently having a bad experience with my warranty claim. I lodged a claim on the 23rd Of September the review process took about 6 days only to come and tell me that my documents are not sufficient, I then sent through more documents only to be told my claim has been due to late submissions of documentation. Today is the 6th of October I have no clue what is happening to my claim I cannot even enquire because the telephone number keeps ringing until they say leave a message and someone will get back to you this has been happening since Monday, no replies to emails, the chatbot on the website is useless just automated messages, the cellphone number on the website that is meant for whats app is also not working. I have lodged 2 other claims in hopes that someone will call me but still nothing.