BAD SERVICE DOTSURE

Last month i reported the bad service I get from DOTSURE and was hoping they will change but guess what, they did the same **** like last month, over debited my account with R950 which they claim it’s the Admin fee, nobody ever mentioned that to me, last month they over debited but I got my refund and suddenly now they say they took R950 I owe them for admin fees which to me it’s a hidden cost since it was never mentioned to me, and it dsnt make sense why I got a refund if I owe them R950. Spoke to a very rude guy by the name Linda Sipho who called me today and did not even want to listen to my query, if anyone knows a great company that knows how to treat customers well and are not doing as they wish into customer’s accounts and has no hidden costs please refer me. DOTSURE is nonsense, very unprofessional, rude agents especially that idiot Linda Sipho, if DOTSURE knows their business they have to do something with that guy, they only supposed to take a total of R1500 for my premiums on the 22nd as agreed, to my surprise they went in on the 20th and took R950 which I don’t know about referenced as DOTSURE fee. I am very unhappy with this abuse I get from this Company and I will write also to the ombudsman . I don’t know what the manager’s do in this company if we are being treated like this. You will never even get an apology for a bad treatment by an agent from the manager