VF
Verity F
1 reviews | Active since Dec 2021
01 Dec 2021, 19:14
Bad Service Dotsure
My car has a warranty and a policy that covers mechanical repairs, so my vehicle was ****** and Tracker was quick to recover it in Soweto. I tried calling Dotsure and didn't get any response from them I called again today telling them my ignition was damaged and was told and underwritter was going to call me immediately and an hour afterwards I called and my call was dropped. I then called some guys to come fix it so I can move it from the Lenasia Pound. I am extremely disappointed that the money that I pay them is not doing much for me (R1245) in premiums. I would love to hear from you guys if could..
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
02 Dec 2021, 08:05Hi Verity,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply02 Dec 2021, 08:05
Official
Hi Verity,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
VF
Verity F's updateReviewer Update
02 Dec 2021, 18:00Well day 3 still waiting to hear from you my car is stuck and there's no effort from your team nothing at all. This is so unfair on my side
VF
Verity F's update02 Dec 2021, 18:00
Reviewer Update
Well day 3 still waiting to hear from you my car is stuck and there's no effort from your team nothing at all. This is so unfair on my side
dotsure.co.za's replyOfficial
03 Dec 2021, 09:17Hi Verity,
Thank you for your follow up, we have sent your feedback to our team.
dotsure.co.za
Thank you for your follow up, we have sent your feedback to our team.
dotsure.co.za
dotsure.co.za's reply03 Dec 2021, 09:17
Official
Hi Verity,
Thank you for your follow up, we have sent your feedback to our team.
dotsure.co.za
Thank you for your follow up, we have sent your feedback to our team.
dotsure.co.za