MM
Michelle M
1 reviews | Active since Aug 2020
07 Feb 2023, 16:19
Bad service
On the 31st Jan 2023 i requested a cancellation again after the company deduct money anytime of the month .i dont know who give them permission to debit your account when ever they feel like doing so.i requested a refund and its the 07th of February 2023 and still no refund wow .They advised it will be refunded in 2 to 3 working days so once again they deducted this funds without authorization from client but still not reflecting. This is the worst experience i had with any company
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Replies (2)
dotsure.co.za's replyOfficial
07 Feb 2023, 16:55Hi Michelle, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply07 Feb 2023, 16:55
Official
Hi Michelle, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
MM
Michelle M's updateReviewer Update
08 Feb 2023, 13:40Good day
I have received an email that state it will be refunded in 3 to 5 working days once again what type of customer service to you really provide clients. Looking at a review on Hello Peter a client got refunded in 24hours and yet you that made the mistake again advise that you cant make a it happen in 24hour after i waited from the 31st for my refund .
Still my worst experience from this company DotSure
I have received an email that state it will be refunded in 3 to 5 working days once again what type of customer service to you really provide clients. Looking at a review on Hello Peter a client got refunded in 24hours and yet you that made the mistake again advise that you cant make a it happen in 24hour after i waited from the 31st for my refund .
Still my worst experience from this company DotSure
MM
Michelle M's update08 Feb 2023, 13:40
Reviewer Update
Good day
I have received an email that state it will be refunded in 3 to 5 working days once again what type of customer service to you really provide clients. Looking at a review on Hello Peter a client got refunded in 24hours and yet you that made the mistake again advise that you cant make a it happen in 24hour after i waited from the 31st for my refund .
Still my worst experience from this company DotSure
I have received an email that state it will be refunded in 3 to 5 working days once again what type of customer service to you really provide clients. Looking at a review on Hello Peter a client got refunded in 24hours and yet you that made the mistake again advise that you cant make a it happen in 24hour after i waited from the 31st for my refund .
Still my worst experience from this company DotSure