Bad service

Good day,

In mid February 2023 I requested a call back from Dotsure with regards to household content insurance, the lady that called me back was very unsure of herself and could not explain to me in detail how the insurance works. I proceeded with the insurance and a policy schedule was sent to me, I asked her about the claims process and if at that point proof of purchase slips would be needed for the jewelry that I insured and she said no she has never heard of providing proof of purchase. She promised me she would get a claims consultant to call me back, but she never did.

2 days ago I went through my policy docs, I was shocked to see how she insured the goods and the spelling mistakes on this so called legal document. I proceeded to request a call back again to have this rectified and to attempt getting more information. I was called back but again the Agent could not give me much information about the product or how the claims process worked.

She also promised me that someone from the claims department would call me back and to date no call was received.

I need to know the claims process and if I need proof of purchase slips for my jewelry that I insured , because I do not have them anymore and this jewelry was purchased many many years ago. Otherwise I will have to cancel the policy