NM
Ncamiso M
1 reviews | Active since Nov 2020
09 Dec 2020, 03:58
Bad service
Bad service Bad service I have been a fold club member for many years, I'm terrified and disappointed with a cancellation of my membership with gold club, They don't care about their members, I had issue with my account and they couldn't get their debit, I have been in communication with them trying to resolve this and they resorted to canceling my membership, as a result of this I'm devasted because I wanted to hire a vehicle and I was so inconvenient, I'm so ****ed with this company, I will refer this to my lawyer and see if we can't take further action.
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
09 Dec 2020, 08:06Hi Ncamiso,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply09 Dec 2020, 08:06
Official
Hi Ncamiso,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
NM
Ncamiso M's updateReviewer Update
09 Dec 2020, 09:23I will await for your action
NM
Ncamiso M's update09 Dec 2020, 09:23
Reviewer Update
I will await for your action
NM
Ncamiso M's updateReviewer Update
09 Dec 2020, 09:30Your people called me and advise they are sticking to their decision, on the other side here on hello Peter you are apologizing, you want to look like you are sorting my query, this is even bad, all I want is my membership reinstated with immediately effect.
NM
Ncamiso M's update09 Dec 2020, 09:30
Reviewer Update
Your people called me and advise they are sticking to their decision, on the other side here on hello Peter you are apologizing, you want to look like you are sorting my query, this is even bad, all I want is my membership reinstated with immediately effect.
dotsure.co.za's replyOfficial
22 Dec 2020, 08:48Dear Ncamiso, We have looked into your grievances and have provided you with a detailed report with our findings. In summary, we have concluded that your non-payment of premium is not an isolated event as you have eluded to. Our records reflect a long history of non-payment of premium. Furthermore, we clearly communicated the reasons for our decision to terminate your cover, and unfortunately we will not be able to reinstate your cover.
We trust you find the above in order.
Sincerely,
Dotsure Resolutions Team
We trust you find the above in order.
Sincerely,
Dotsure Resolutions Team
dotsure.co.za's reply22 Dec 2020, 08:48
Official
Dear Ncamiso, We have looked into your grievances and have provided you with a detailed report with our findings. In summary, we have concluded that your non-payment of premium is not an isolated event as you have eluded to. Our records reflect a long history of non-payment of premium. Furthermore, we clearly communicated the reasons for our decision to terminate your cover, and unfortunately we will not be able to reinstate your cover.
We trust you find the above in order.
Sincerely,
Dotsure Resolutions Team
We trust you find the above in order.
Sincerely,
Dotsure Resolutions Team