BK
Bertha K

1 reviews | Active since Nov 2018

01 Sept 2022, 07:47

Bad Service and not doing business in good faith

The consultant was rushed and was just pushing for me to sign and did not want to answer some of my questions. I took the policy out on Friday 26/08 and he told me this month only the prorata premium will be debited to my account, only to find that my account was debited with both prorata plus full premium. The consultant also gave me the impression that the Netstar tracker premium was covered by Dotsure, only to find out that I had to enter into a binding contract with Netstar and the premium came from my insurance premium and was not paid for by Dotsure. The consultant also gave me the impression that the tracking device was to assist me in case of a hijacking only to find that it is to monitor my driving patterns and does not even have a panic button. The consultant was not honest and was just rushing to get me to agree to the terms, He even refused when I asked him for documentary proof of certain things he was saying.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply01 Sept 2022, 08:10
Official
Hi  Bertha , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za