Bad service and crazy prices! Stay away!

I had a basic accidental pet insurance plan with Dotsure which cost me R192 per month. I decided I wanted to upgrade my package as I could afford to pay a little more and wanted some cover in case my dog gets sick, because the accidental package does not cover illness. I then asked for a quote and was told that on the basic plan I will be paying R385. This is after I was told that the basic plan is R200 per month. When I start to analize the costs calculating the basic plan and the add-ons, I did not get to that amount. I was then told that the basic plan is R200 but for my dog it is R219 as it is a risk based assessment. When asking what risk my dog poses as he is young and healthy I was told that he poses no risk but that is just the way the package is set. Then I go into detail with the add-on charges and I am told that the sub-limit buster which cost me R45 will now increase to R109! That is more than double of the current amount. I then get a quote from another insurer for R225 with a lot more benifits so I decide to cancel with dotsure. I was informed that they need have opened a card for cancellation but need to confirm telephonically. That was 09:00 this morning. It is now 16:26 and I have still not received a call from them to process my cancellation. I will NOT recommend Dotsure as a pet insurer.