NZ
Nomsa Z

1 reviews | Active since Dec 2019

18 Dec 2019, 13:27

Bad Service

My car insurance policy with Dotsure started 3 months ago and I was told by Natasha Jacobs that my Netstar account has been linked to my Dotsure policy, meaning they would pay Netstar directly. Just yesterday I found out from Netstar that my account is in arrears, Dotsure hasn't paid my account since October while they are debiting me every month including the tracker payment. After numerous calls to Nicole Riddles and sending proof that my Nestar account was up to date when they took over, the matter is till not resolved. They don't even bother calling me to give me an update, all I get is emails saying they are still investigating the matter

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply18 Dec 2019, 13:30
Official
Hi Nomsa

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, 
dotsure.co.za