BAD SERVICE

If I could rate this insurance company and their staff -0 I would do exactly that. Your service towards your clients is absolutely pathetic! I have had car insurance with Dotsure for many years, a few months ago I decided to take out household content insurance as well as insurance on my jewelry and smart watches as well. I specifically tols the sales consultant that I dont have proof of purchases for the jewelry anymore , she ensured me its not a problem I wont need it should I claim, even told me she has never ever heard of providing proof of purchases. When I received my policy docs and I saw all the policy errors on the docs I logged a complaint and a team leader from client services called me. Explain to me if I dont have proof of purchases anymore then I can go to any jewelry store and get my jewelry evaluated that will suffice, I asked again will anything else be needed, no mam nothing else. I logged a claim last night because our jewelry and cash was ****** during my dads funeral . Both ladies I spoke to this morning had no Tact! not sorry for your loss we know this is a difficult time etc ...NOTHING! THE 2ND LADY IN THE CLAIMS DEPARTMENT WAS THE WORST. She sounded as if I was bothering her , she kept asking me the same question over and over . She made me feel like an idiot. She wanted to know since when dont you get a evaluation certificate when you purshace jewelry and she wanted photos proving that I owned the jewelry . If you had told me I need to take photos I would have done it !!!!! How the hell must I take photos now??? So I have been paying for my items to be insured and now that I would like to claim there is all types of excuses and no one is helpful. I am telling you now I am taking this to the Media , you advertise , you make all types of promises and claim time this is how you treat people its not acceptable