bM
buzwe M

1 reviews | Active since Jan 2015

01 Feb 2023, 12:01

bad service

The service at Dotsure is at its worst these days, used to recommend it to people in the past but these days i will not waste my breath. Them promising to call you back is so easy except the calling back part never happens until one writes a complaint to Hello Peter. Still awaiting a call back and explanation on amount discrepencies from one of their assesors Francois as well as one their managers by the name of Cozell since friday 27th Jan, instead im the one calling him but it seems like its a waste of time and my airtime

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Replies (2)
dotsure.co.za
dotsure.co.za's reply01 Feb 2023, 12:33
Official
Hi Buzwe, Thank you for bringing this to our attention. We are so sorry to learn about your negative experience and deeply regret any trouble this may have caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za 
bM
buzwe M's update01 Feb 2023, 14:32
Reviewer Update
Thank you, the issue was resolved immediately after this complaint. Thank you Cozell for immediately taking it upon you to act on this matter.