Bad service

Hello Peter Henry here contact *** I would like to express my dissatisfaction with the service of dotsure insurance ,I lodged a claim on 5th December 2022 .They have requested quotation ,Damage report and Quotation from Mercedes benz which I sent to them ,I sent these document several times after receiving calls from dotsure claiming that they didn't receive my document ,until I forwarded them requested info to another consultant directly ,still they don't want to assist me because the quotation include the Vin number of the vehicle only ,which has been substantiated by the licence disc of the vehicle and the name of the sales executive contact number for them to satisfy themselves ,to make the matter worse consultant assisting me displayed high level of unprofessionalism by shouting at me. the matter is related to this Claim number - EASY***