BAD SERVICE

I'm a client since 2023, in the mean time I upgrade my policy also, today I try to claim today for damage of R1300, my claim is declined, I was called and informed its maintenance damage, my car have full service history with interval checks, now Dotsure question my integrity towards my family, myself and other road users, what more do I need to do to maintain. I can assure you that Dotsure is very good in returning calls, update policies but when it come to repairs it's something else, When calls are returned quick it can easily give you the impression that they deliver but today I experience them it's not the case. I canceled my policy with them , my fear is what happened if the damage is more expensive, years of premiums waisted, please make informed decisions people.