Bad Service

I was supposed to get my damaged goods back from Mango Appliances. I left 5 messages for Monique Lewis with no joy I spoke to her Supervisor Tuesday which also promised to sort out the matter. Today after I contacted Dotsure about my goods I am told sorry our support center is closed until 10th January 2022. It took them 2 weeks to send a simple email. But they were very quick to tell me I was under insured my claim cannot be paid but now I am without my goods and I must be happy with their poor customer service.