Bad Service

I have had my household and allrisk (specified items) covered with Hollard for many years and I must admit that the service I have received when claiming was easy and such a pleasure, especially after I have been in a traumatic situation, unfortunately they have now transferred the existing policies to Dotsure. This is the first time I have had to have the unfortunate incident of claiming through Dotsure. I pay a stipulated premium to cover specified Items(Allrisk) for a specified amount, I have had the unfortunate incident of loosing 2 phones which were insured for a certain amount each, now that I go through the claims process, I am told to get quote as to what the phones are worth, How ridiculous is that, because I have been paying a premium to cover my phones for a stipulated amount and they want to pay me for what my phone is worth now, how stupid is that!!!. I tell them I have been given a phone by daughter to use and they ask me for an Invoice. I told them I dont need a replacement phone, I want to be paid out, and that was never a problem with Hollard, Basically it seems like Dotsure is just giving me the run around and trying to avoid paying me out the claim.