1 reviews | Active since Aug 2018
BAD SERVICE
unhappy with the service, was told 1 thing and the outcome was another. they take long with feedback and long waiting time on calls. Calls was dropped in my ear yesterday . its like come up with things not to pay any insurance claims.
Dear Shafied
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Shafied
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Shafiek
We confirm that you had a claim for an incident that occurred on 6 August 2018 under your Dotsure Mobile Insurance Policy. Your claim was authorised for settlement. Considering the public holiday and weekends from the day the claim was logged, our records confirm your claim was processed and finalised within 8 (eight) working days.
Regards
Dotsure Resolutions Team
Dear Shafiek
We confirm that you had a claim for an incident that occurred on 6 August 2018 under your Dotsure Mobile Insurance Policy. Your claim was authorised for settlement. Considering the public holiday and weekends from the day the claim was logged, our records confirm your claim was processed and finalised within 8 (eight) working days.
Regards
Dotsure Resolutions Team
Dear Shafiek
We confirm that you had a claim for an incident that occurred on 6 August 2018 under your Dotsure Mobile Insurance Policy. Your claim was authorised for settlement. Considering the public holiday and weekends from the day the claim was logged, our records confirm your claim was processed and finalised within 8 (eight) working days.
Regards
Dotsure Resolutions Team
Dear Shafiek
We confirm that you had a claim for an incident that occurred on 6 August 2018 under your Dotsure Mobile Insurance Policy. Your claim was authorised for settlement. Considering the public holiday and weekends from the day the claim was logged, our records confirm your claim was processed and finalised within 8 (eight) working days.
Regards
Dotsure Resolutions Team