Bad service

Good day all

I am just so dissaapointment about the treatment i got from Dotsure

I have been insure with them for my portable possesion thing not house hold

On monday someone stole my laptop,phone and decorder home and they said they wont pay because the was no force exit or entrance,they send me a rejected letter of a claim and the letter was explaining all about household insurance

I do call them and tell them that i dont have a house hold insurance and they say they have see that they send me a letter refer me to a household not portable but they are still rejecting my claim

I have spoke to a team leader who promise to call me in 3 hours but she did not call me

I spoke to Catherine who said she will call me in a few minutes but that did not happen

The treatment and services i have to this insurance it was so terrible compare to the other insurance