1 reviews | Active since Jun 2018
Bad service
I'm a dotsure client but this company does not know about good customer service. I'm in the service industry but dotsure really needs to wake up. The insurance industry has many companies and they don't know how to value a good customer. I'm very disappointed in the service I got from them during a claim process.
Dear Kevin
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Kevin
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mr. Ruthanam,
We refer to your complaint posted on Hello Peter dated 28 June 2018 and wish to respond as follows:
You had a claim under your Comprehensive (Cash Settlement Only) cover on your Dotsure Name Your Price Policy which incepted on 15 March 2018. The excesses applicable on your Comprehensive cover were correctly app**** and you were informed that the above claim falls within the stipulated excess.
The policy wording read in conjunction with the policy schedule contain the contract between the parties. We confirm that you agreed to the terms and conditions of your policy, and your policy documents were emailed throughout the life time of your policy to your email address ‘***’.
After conducting a full investigation, it was established that the excesses applicable to your claim were more than what it would have cost the Insurer to repair the Insured vehicle. We confirm a basic excess of 10% of the claim with a minimum of R 3 000.00 was applicable on your claim, as well as an additional excess of 10% of the claim with a minimum of R 3 000.00 for incidents if you claim in the first 6 months of the inception of the policy.
Your claim was correctly finalised as per the terms and conditions of your policy.
We trust that the above explanation will suffice.
Regards
Dotsure Resolutions Team
Dear Mr. Ruthanam,
We refer to your complaint posted on Hello Peter dated 28 June 2018 and wish to respond as follows:
You had a claim under your Comprehensive (Cash Settlement Only) cover on your Dotsure Name Your Price Policy which incepted on 15 March 2018. The excesses applicable on your Comprehensive cover were correctly app**** and you were informed that the above claim falls within the stipulated excess.
The policy wording read in conjunction with the policy schedule contain the contract between the parties. We confirm that you agreed to the terms and conditions of your policy, and your policy documents were emailed throughout the life time of your policy to your email address ‘***’.
After conducting a full investigation, it was established that the excesses applicable to your claim were more than what it would have cost the Insurer to repair the Insured vehicle. We confirm a basic excess of 10% of the claim with a minimum of R 3 000.00 was applicable on your claim, as well as an additional excess of 10% of the claim with a minimum of R 3 000.00 for incidents if you claim in the first 6 months of the inception of the policy.
Your claim was correctly finalised as per the terms and conditions of your policy.
We trust that the above explanation will suffice.
Regards
Dotsure Resolutions Team