1 reviews | Active since Jun 2018
Bad service
I was not happy with the servuce I got from the insurance company, it took them 1 month to approve My claim. Whenever I try calling you the lines are always busy. They kepted passing the buck and I have to repeat my query. The service was really really bad. Theyfail to provide servuce but are quick to debit my account.
Dear Vhahangwele
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Vhahangwele
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day Miss Nemutandani
We confirm that you logged a claim and that it went through an assessment and verification process. During this process the Insurer had to establish whether the claim was valid or not. After that the cost of damages had to be established.
The parts needed for repairs were not readily available, hence the delay.
We sincerely apologise for the inconvenience that this process might have caused you.
Dotsure Resolutions Team
Good day Miss Nemutandani
We confirm that you logged a claim and that it went through an assessment and verification process. During this process the Insurer had to establish whether the claim was valid or not. After that the cost of damages had to be established.
The parts needed for repairs were not readily available, hence the delay.
We sincerely apologise for the inconvenience that this process might have caused you.
Dotsure Resolutions Team