1 reviews | Active since Dec 2016
Bad service
I have submitted a third party claim, people are dragging their feet whilst i have been promised an effective response when signing up with the insurance .
A sense of urgency is needed in such a situation because i had to pay for damages caused . Nobody has called me back or given me feedback.
I am not happy
Dear Bianca
Thank you for contacting us.
Your complaint has been assigned to a consultant from our Resolutions Team who will contact you shortly.
Regards
Dotsure Resolutions Team
Dear Bianca
Thank you for contacting us.
Your complaint has been assigned to a consultant from our Resolutions Team who will contact you shortly.
Regards
Dotsure Resolutions Team
Dear Bianca
We confirm that you have a Pet Third Party Liability claim for an incident that occurred on 19 June 2018 under your Dotsure Pet Insurance Policy.
Your claim has been allocated to the Liability Department and we confirm that a consultant forwarded all relevant correspondence to your email address ‘***’ on 21 June 2018, which explains the Third party liability process.
We confirm that a consultant will contact you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact our office.
We apologise for any inconvenience this may have caused.
Dotsure Resolutions Team
Dear Bianca
We confirm that you have a Pet Third Party Liability claim for an incident that occurred on 19 June 2018 under your Dotsure Pet Insurance Policy.
Your claim has been allocated to the Liability Department and we confirm that a consultant forwarded all relevant correspondence to your email address ‘***’ on 21 June 2018, which explains the Third party liability process.
We confirm that a consultant will contact you to discuss further details. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact our office.
We apologise for any inconvenience this may have caused.
Dotsure Resolutions Team