Bad Service

I signed up with Dotsure for my car insurance, good service in the beginning. But 1 month they deducted the right amount of money, i told them my budget and the call center help me but i wasn't covered for everything, they called to add more stuff and in the end i paid more. the second month they deducted R800 and a bit more after i caled them they told me it was for ADMIN FEES and i am sure that i wasn't aware of that, if i was aware of that big amount going off i would have worked that into my budget. i asked for my recording on email cause the call center agent advise that i can email them directly for anything still no answer, i wanted to login on my account i could not get in let them call me twice explaining my issues and a guy told me he is going to reset my email so that i can login(register) again its going to take 2- 3 days. STILL CAN NOT LOGIN almost 2 weeks later. i cancelled all my extra packages but i am not happy with DOTSURE AT ALL