Bad service

My car went for repairs at Durban South Panel and Paint it was sent by Dotsure at the begining of February this year. The claim process delayed.They began to work on my matter after I have lodged a complaint unfortunately the whole country went on lock down. I understood but when the country was reopened for level 4 on June 2020 the panel beater told me that they'll be repairing the essentials workers car first later on they resumed but delayed. They told me there was a delay by the insurance which was taking time to respond and when they paid them the money which was required for repair it was not sufficient, as per quotation. No one from dotsure liased with me regarding the progress report I only got the report when I went to the panel beater myself which didn't help me because they were shifting all the blaim onto dotsure. This was such a bad experience,I will not recommend anybody to use dotsure insurance.