TM
Thembi M

1 reviews | Active since Dec 2021

20 Jun 2023, 14:33

Bad insurance find yourself a better insurance

When you take the insurance the consultant I nice but when you have to claim everything changes they service is very poor your query takes to long to be responded sometimes the ticket it's close without you knowing what was the final decision I just all those who are clients they claim first before they can rate my car took 2 months to be fixed by a panel beater that was chosen by dotsure and I'm still waiting for a part even now I'm told we are waiting for the supply mind you I'm taking about a kia I've never had any problems with part ordering for kia my car came back without a wheel cap well I don't care about that anymore as long as I have my car ill wait patiently for the other part for my car to be completely fixed they smartbox when I had an accident they did not even know that I had an accident now you ask yourself why am I paying for it

0
Replies (2)
dotsure.co.za
dotsure.co.za's reply20 Jun 2023, 14:38
Official
Hi Thembi, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
TM
Thembi M's update20 Jun 2023, 15:36
Reviewer Update
Thank you very much for your response I've already asked for the policy to be canceled and I'm told I have to pay netstar for their smatbox of which I was told it comes with the insurance but now I'm told I have a 3 year contract with them I'm really disappointed in your service I'm olso going to write a review about netsta service since I had and accident they did not even try to call me to find out if I need assistance