BAD EXPERIENCE WITH DOTSURE

I had a bad experience with Dotsure Car Insurance in October when I had an accident and submitted a claim. The service was so poor and a lot of delays in between. They ask u for information, e.g. a police report and I had to send it three times before they ended up attending to it. The claim took almost four weeks. I could not accept the costs and the excess involved and cancelled the claim. I will do it myself. Excess fees not lower than R 1500 in all cases. I am looking for a Zero Excess Fee now. Secondly, I claimed for a replacement of the windscreen. That was bad. PG Glass send me an SMS that they received my claim. Almost two weeks I could not get any communication from them. When I called them (PG Glass), they indicated that they are still waiting for Approval from Dotsure. When I called Dotsure they took me from pillar to post. After some days they approved and requested 20% Excess Fee of the total costs for the new windscreen. I was frustrated. I am looking for a new Insurance Company to take over. I think I am done with Dotsure to take over.