BAD DISAPPOINTED CUSTOMER SERVICE

I AM GLAD EVERYONE IS SO HAPPY HERE ON HELLOPETER WITH DOTSURE. I WISH I HAD A PET THEN I COULD ALSO GIVE 5 STARS. SEEMS LIKE IF YOU CLAIM FOR SOMETHING ELSE YOU BEING TREATED AS A ********. AN INSULT TO MY FACE. I CLAIMED FOR MY TV AND NOW ITS A WHOLE STRING OF PROBLEMS. I CALLED ON THE 30TH OCTOBER THEY ADVISED THAT I MUST TAKE THE TV FOR ASSESSMENT AND SEND REPORT THIS WAS ONLY DONE ON THE 3RD NOVEMBER WHICH I SEND THE DOCUMENTS ON THE 5TH NOVEMBER NOW THEY TELLING ME I WAS NOT COVERED. THIS CLAIM IS FOR NOVEMBER AND OCTOBER PREMIUM WENT OFF. EVERYDAY I GET CALLS FROM DIFFERENT PEOPLE CALLING ME FROM DOTSURE AS IF I A ********. ASKING THE SAME QUESTIONS OVER AND OVER AGAIN EVEN AFTER SENDING THE ASSESSMENT REPORT AND SERIAL NO. AND PICTURE OF TV THEY QUESTION WAS STILL IF ITS MY TV. THIS IS REALLY A NIGHTMARE FOR ME. IN THE MEANTIME I WILL HAVE TO BUY ME ANOTHER TV AS THAT IS MY LOUNGE TV. I AM SITTING WITH THE INCONVENIENCE NOW. AND BELIEVE ME I HAVE TO EMAIL CHAT TO GET A RESPONSE OR A CALL BACK IT ALL HAS TO COME FROM ME AND POOR JASON FROM ONLINE CHAT HAS TO FOLLOW UP THE WHOLE TIME. AND WHEN THEY CALL ME ITS MORE AND MORE QUESTIONS AND NO ANSWERS.