CZ
Charlotte Z
1 reviews | Active since Feb 2021
14 Feb 2023, 14:22
BAD CUSTOMER SERVISE - DOTSURE
I will NOT recommend anyone to do business' with them. Customer service stinks! Very quick to to take your money even after you sent mails and spoke to them to cancel they still did not cancel. NoW I have been battling for over 2 weeks to get my refund done!! They cant give you answers and when they say they will call you back, don't believe them. They wont. They don't even deserve one star....
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dotsure.co.za's replyOfficial
14 Feb 2023, 14:41Hi Charlotte, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Feb 2023, 14:41
Official
Hi Charlotte, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za