JG
Janine G
1 reviews | Active since Nov 2022
15 Nov 2022, 21:47
BAD CUSTOMER SERVICES
Dotsure does not evens deserve one star if i could i would give them zero stars for bad customer service. I was in an accident October 2022 and no road assistance was provided, i was totally stranded. When i tried to claim no feedback or telephonic correspondance was evens made on their side. I was totally ignored and stranded without an vehicle. I strongly will advised people not to make use of this pathetic insurance. They should stick to pet insurance, clearly they dont know how to deal with vehicles insurances and customer care
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Janine G's updateReviewer Update
15 Nov 2022, 22:36They told me my access fee was R20000 and i was liable to fixed my own car while i was paying a monthly fee of R605. In my right mind why was i paying them on a monthly basis evens. Having to fix my own car for damages i didnt evens caused. What was the purpose of having insurance if they not there when you needed them the most. Besides the poor customer service i have to endure. I strongly advise anyone not make use of this insurance....
JG
Janine G's update15 Nov 2022, 22:36
Reviewer Update
They told me my access fee was R20000 and i was liable to fixed my own car while i was paying a monthly fee of R605. In my right mind why was i paying them on a monthly basis evens. Having to fix my own car for damages i didnt evens caused. What was the purpose of having insurance if they not there when you needed them the most. Besides the poor customer service i have to endure. I strongly advise anyone not make use of this insurance....
dotsure.co.za's replyOfficial
16 Nov 2022, 08:49Hi Janine , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply16 Nov 2022, 08:49
Official
Hi Janine , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za