BAD CUSTOMER SERVICE - TERRIBLE
Premiums have been paid in full , genuine claims arise due to Theft , Loadshedding and Water Shedding . What is the Purpose of having an insurance ? i submitted 3 claims for separate properties and was told that my policies will be cancelled due to too many claims . Please be weary when dealing with DOTSURE. i have paid in premiums , however they do not tell you Sorry you have paid your premiums but have not claimed. PLEASE BE CAUTIONED WHEN DEALING WITH DOTSURE....they will blacklist you as well so no other insurance companies will insure you
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dotsure.co.za's replyOfficial
25 Oct 2022, 09:43Hi Adil, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply25 Oct 2022, 09:43
Official
Hi Adil, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
's updateReviewer Update
25 Oct 2022, 11:05Date: 03/05/2022
Policy number: *********
Dear Mr Garib,
We are cancelling your policy as explained in the attached letter.
The letter also confirms the effective date for the cancellation 24 November 2022.
Reason for cancellation: Falls outside our risk criteria -Claims History.
Please email us on *** or call ***3. Should you have any queries or require further assistance.
Our call centre operating hours are Monday to Friday 08:00 – 18:00 and Saturdays 08:30 – 13:00.
Yours sincerely,
Jason Lovell
Client care Supervisor
Policy number: *********
Dear Mr Garib,
We are cancelling your policy as explained in the attached letter.
The letter also confirms the effective date for the cancellation 24 November 2022.
Reason for cancellation: Falls outside our risk criteria -Claims History.
Please email us on *** or call ***3. Should you have any queries or require further assistance.
Our call centre operating hours are Monday to Friday 08:00 – 18:00 and Saturdays 08:30 – 13:00.
Yours sincerely,
Jason Lovell
Client care Supervisor
's update25 Oct 2022, 11:05
Reviewer Update
Date: 03/05/2022
Policy number: *********
Dear Mr Garib,
We are cancelling your policy as explained in the attached letter.
The letter also confirms the effective date for the cancellation 24 November 2022.
Reason for cancellation: Falls outside our risk criteria -Claims History.
Please email us on *** or call ***3. Should you have any queries or require further assistance.
Our call centre operating hours are Monday to Friday 08:00 – 18:00 and Saturdays 08:30 – 13:00.
Yours sincerely,
Jason Lovell
Client care Supervisor
Policy number: *********
Dear Mr Garib,
We are cancelling your policy as explained in the attached letter.
The letter also confirms the effective date for the cancellation 24 November 2022.
Reason for cancellation: Falls outside our risk criteria -Claims History.
Please email us on *** or call ***3. Should you have any queries or require further assistance.
Our call centre operating hours are Monday to Friday 08:00 – 18:00 and Saturdays 08:30 – 13:00.
Yours sincerely,
Jason Lovell
Client care Supervisor