Bad customer service from agent

I contacted Dotsure after my policy was transferred to it by Hollard and spoke to a consultant by the Nobuzwe Pikoli. She was so rude to say the least, didn’t want to explain their new processes and my policy, what I am covered for. After a very lengthy conversation of dealing with her rudeness, I asked that maybe we both do not get each other and it would asked that she transfers me to another consultant who would be able to assist. She said she can’t do it and I should hang up and call again. I said thank you, hung up and called again and got another consultant who explained everything she did not want to explain to me.