Bad customer service

It’s been a good 2 weeks going back and forth for a claim. It’s like they decide if and when to respond to emails which is the most frustrating. I regret taking out this cover with them. They do not want to pay out and I direct them to the exact timings of my recording when I took out cover to prove otherwise they responded 3 days later asking when it’s a convenient time to call I responded to the mail saying I’m available now, still waiting. Sent another email, no response. One of the consultants even **** by saying they don’t have a complaints department.