kK
kagiemolete K

1 reviews | Active since May 2016

15 Feb 2024, 10:55

Bad customer care. To them you are just another number.

I am so disappointed with This insurer's customer service. They are so bad. You cancel policies but they still run debit orders. Also their premium increases are insane. They will give you a price and 6 months later you are paying a lot of money. I want to change my insurer. Basically once you are a client they don't care about you. They do not listen.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply15 Feb 2024, 11:41
Official
Hi Kagiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za